Privacy Policy
Effective Date: November 30, 2024
Introduction
At CraftVibe, we value the trust you place in us when you share your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your personal data when you visit craftvibe.site, engage with our services, or make a purchase from our store. By using our website or services, you consent to the collection and use of information in accordance with this policy. Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
Information We Collect
We collect two main types of information when you visit our website:
Personal Information: This is information that can identify you as an individual. We collect personal information when you make a purchase, create an account, sign up for our newsletter, or interact with our customer support team. The personal information we may collect includes:
- Name (First and Last)
- Email address
- Phone number
- Billing and shipping address
- Payment information (such as credit card details)
- Order history
- Account login credentials (username and password)
- Customer service interactions (via email, phone, or chat)
Non-Personal Information: This is information that cannot be used to personally identify you. We collect non-personal data through the use of cookies, tracking technologies, and analytics tools. This information helps us understand how our website is used and improve our services. Non-personal information we may collect includes:
- IP address
- Browser type and version
- Operating system
- Device information (mobile, desktop, etc.)
- Pages viewed and interactions on the site
- Geolocation data (if enabled by your device)
- Referring website URLs
How We Use Your Information
We use your personal and non-personal information to provide, maintain, and improve our services. Specifically, we may use your information for the following purposes:
To Process Orders: We use your personal and payment information to process your purchases, ship your orders, and provide customer service.
To Improve Customer Experience: Your information helps us personalize your shopping experience, enhance website functionality, and tailor our offerings to meet your preferences.
To Communicate with You: We may use your contact information to send order confirmations, shipping updates, promotional offers, and important updates about our services. You can opt-out of marketing communications at any time by following the instructions in the emails we send you.
For Marketing and Promotions: We may use your information to provide you with personalized marketing materials, product recommendations, and exclusive promotions that may be of interest to you.
To Improve Our Website: We use non-personal data, including usage data and analytics, to improve the content, layout, and performance of our website.
To Protect Our Rights: We may use your personal data to enforce our Terms and Conditions, resolve disputes, and protect our legal interests.
How We Protect Your Information
We are committed to maintaining the security of your personal data. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use secure encryption protocols to protect sensitive information such as payment data.
- Firewalls: We employ firewalls and other security technologies to prevent unauthorized access to our systems.
- Access Control: Only authorized personnel can access your personal information, and we regularly review and update our security practices.
Despite our efforts to protect your data, please be aware that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Sharing Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer service. These service providers are obligated to protect your data and use it solely for the purposes for which it was provided.
Legal Compliance: We may disclose your personal data if required by law, regulation, or legal process (such as a court order or subpoena), or if we believe disclosure is necessary to protect our rights, the rights of others, or to investigate fraud or security issues.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner or successor entity. We will notify you of such a transfer via email or notice on our website.
With Your Consent: We may share your information with other parties with your explicit consent.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and help us remember your preferences, track website usage, and personalize your experience. You can manage your cookie preferences through your browser settings.
We may also use third-party analytics tools, such as Google Analytics, to collect and analyze usage data. These tools may use cookies to track your activity on our website, helping us understand user behavior and improve our services.
Your Rights
As a user of our website, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can update or correct any inaccurate personal data we hold about you.
- Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: You can opt-out of receiving promotional emails or marketing materials from us at any time by following the instructions in the communication.
To exercise any of these rights, please contact us at the details provided below.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. If you wish to have your data deleted, please contact us, and we will take appropriate steps in accordance with your rights.
Links to Third-Party Websites
Our website may contain links to third-party websites. These websites are operated independently of CraftVibe and have their own privacy policies. We are not responsible for the content or practices of third-party websites. We encourage you to review the privacy policies of any third-party websites before providing your personal information.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise your rights under this policy, please contact us using the following information:
CraftVibe
Email: info@craftvibe.site
Phone: (718) 471-1492
Website: craftvibe.site
Address: 267 Fernside Pl, Far Rockaway, New York