Sales Policy of Craft Vibe
Effective Date: November 30, 2024
Thank you for shopping with Craft Vibe! By making a purchase through craftvibe.site, you agree to the terms and conditions outlined in this Sales Policy. We aim to offer you a transparent and seamless shopping experience. Please take a moment to review the policy to understand how we handle product availability, pricing, payment methods, and more.
1. Product Availability and Descriptions
At Craft Vibe, we strive to maintain accurate stock levels, but there may be times when products are out of stock or unavailable due to high demand or other factors. We reserve the right to cancel or modify an order if an item is unavailable, and we will notify you promptly in such cases.
Our product descriptions are created to give you as much detail as possible about each item, including size, color, material, and any other relevant features. However, please note that slight variations in product appearance may occur due to factors like screen resolution or the handmade nature of certain items. These small differences are not grounds for a return or exchange.
If you have any questions about a product or require more information before making a purchase, feel free to contact our customer service team at info@craftvibe.site.
2. Pricing and Payment Methods
The prices listed on craftvibe.site are in USD and are subject to change without notice. However, once you complete your purchase, the price at checkout will be the price you are charged, and it will not change retroactively.
We accept the following forms of payment:
- Credit cards: Visa, MasterCard, American Express, Discover
- PayPal
- Other payment methods (where applicable)
All payments are processed securely, and we do not store your payment information. For more details, please refer to our Privacy Policy.
3. Order Processing and Shipping
After your order is placed, we will process it within 1–3 business days. You will receive an email confirmation with tracking details once your order has shipped. Please note that shipping times may vary depending on your location and the selected shipping method.
Shipping Costs: Shipping costs are calculated at checkout based on your location, the shipping method chosen, and the size and weight of your order.
We offer several shipping options, including standard and expedited shipping. Shipping costs and delivery times will be provided during checkout, so you can choose the option that best suits your needs.
International Shipping: We currently ship to select international locations. International shipping costs, customs fees, and taxes may apply, and these will be the responsibility of the customer. Please be aware that international shipping times may vary.
4. Order Cancellations and Modifications
We understand that plans can change, and you may need to cancel or modify your order. If you wish to make changes to or cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to modify or cancel it.
To ensure prompt assistance, please contact us at info@craftvibe.site as soon as you realize that you need to cancel or modify your order. We will do our best to accommodate your request.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase from Craft Vibe. If for any reason you are not satisfied, you may return most items within 30 days of receiving your order for a refund or exchange. Please refer to our Refund and Returns Policy for full details.
Items that are opened, used, or damaged are not eligible for return unless they are defective upon arrival. Personalized, custom-made, or final sale items cannot be returned or exchanged.
If you wish to initiate a return or exchange, please contact us at info@craftvibe.site with your order number and details about the item(s) you wish to return.
6. Warranty and Defective Products
We stand behind the quality of our products. If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will either send you a replacement or issue a refund, depending on your preference and product availability.
To ensure the quickest resolution, please include photos of the defect or damage when you contact our customer service team at info@craftvibe.site.
7. Product Limitation and Liability
While we make every effort to ensure the accuracy and quality of the products sold on craftvibe.site, we do not guarantee that all product descriptions, pricing, or other content are free from errors. In the event that a product is mispriced or inaccurately described, we reserve the right to cancel or modify the order.
Our liability is limited to the price paid for the product purchased. We are not responsible for any indirect, incidental, or consequential damages that may arise from the use of our products.
8. Privacy and Security
We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
Secure Shopping: All transactions on craftvibe.site are processed using industry-standard encryption to ensure your information is protected. We do not store your payment details, and we use secure payment gateways to process transactions.
9. Customer Service and Contact Information
If you have any questions about our products, order process, or need assistance with a return or exchange, our customer service team is here to help. You can contact us at:
- Email: info@craftvibe.site
- Phone: (718) 471-1492
- Address: 267 Fernside Pl, Far Rockaway, New York
Our team is available Monday to Friday, from 9:00 AM to 5:00 PM EST, to assist with any inquiries or concerns.